Tudor. Hi, I have the 350mbps package using it with a hub 3 currently. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. . 1 40 256 qam 2 3 155000000 6. RCS Partial Service; 12/12/2022 16:07:54. Landline via Sipgate. Ever since then, I've had repeated issues with the broadband dropping / becoming non. If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. I'm tired of calling customer service to be told "your modem is. RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. . Hi, As the title says my internet keeps on disconnecting for around 20-30 seconds and then will reconnect. ,) piercing the cables. You could s etup a Broadband Quality Monitor. Then switch the Hub back on and leave ~5 minutes. Hello EdLeigh92. Check for a known local fault on 0800 561 0061 - it is an automated service. 21-09-2022 00:09 - edited 21-09-2022 00:14. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But I’ve - 5063990Thanks for coming back to me over private message @joehowe789. on 30-06-2022 14:21. I checked the router log and there's a lot of criti. I am going to send you a PM so we can look into this for you. 2 Of those disconnections have happened in the past week, and the other. . The statuses listed show the connection state of the cable modem. 2016-11-16 11:56:51. Checked the green box . Monday 31st July: I just can't deal with the virgin media phone line, no offence, but if you work for the Virgin Media customer support lines I've probably not spoken to you. 3 3558 5346 7 Locked. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi, I have the 350mbps package using it with a hub 3 currently. 100. The 3. 3 33 256. There is clearly an issue either with the box in my street or my superhub or a combination of the two and it needs to be looked at. Unfortunately, they are back. In the last few months, my internet will suddenly drop, then come back on it's own a few seconds later. That happened twice. The wifi speeds are good when it works but drops out many many times a day. on 15-06-2023 17:04. Hi there! I'd be glad to ensure that this gets looked into further. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi All, first post here, and its for syc timing errors. 032%. Ensure there are no “unterminated cable loose ends. I'd appreciate any assistance. So I'm one month into being a Virgin customer, speeds are amazing compared to my previous supply but my connection is definitely not consistent. mdc999. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. . Powered on / off Hub 3 numerous times. Unplugging doesn't help and neither does a hard reset on the router. 1 38 256 qam 1 2 147000000 7. Hi, been having some high latency and packet loss for the past few weeks out of nowhere and its been alot worse since the national outage. 331000000. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. I've had constant problems since I joined over a year ago. Arris SB6190 randomly restars. To just to keep you updated we have now been advised there is a reported area fault in your area. Wireless is about 260 Down and 26 Up in the same room. But these RCS partial service messages are getting bad. I'm getting to the end of my rope with the tech service support I have so far received. Ok, so for at least the past day or 2, I have been having severe internet issues. 1;CM-VER=3. All in all it's sadly getting quite common recently as the service has all gone to pot. Packet loss only occurs to external destinations, not within my home network, and it happens with routes as short as to my gateway (68. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. I was hoping someone could shed some light on what is going on, we seem to be getting lots of POST RS errors and the occassional timeout. Factory reset the Hub 3. I had very similar problems when I first got my Virgin Box a year ago and those problems got thankfully fixed. SYNC Timing Synchronization failure - Loss of Sync and RCS Partial Service;CM-MAC. Broadband monitor is looking like below on most days: Here's my router info: Downstream Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulat. For the past couple of weeks i've been streaming with a solid upload speed to start with, then suddenly i get a massive drop off in upload speed for a few seconds and then returns to normal, and this repeats every. Ayisha_B. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. Hi, I've been having severe issues with my Internet, a mod on this forum called Ilyas_Y helped me out with an engineer visit (thanks), this was on Thursday 6th October. Sometimes it'll go off and come on straight away sometimes it'll take 10/15mins for the WiFi to return and it won't last much longer before the cycle continues. . From what I can tell, this is accompanied by packet loss and high ping, with the router status displaying "SYNC Timing Synchronization failure" and "RCS Partial Service" messages whenever it happens. 1 router mode or 192. 1 modem mode. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. There has been no change in the internet service since yesterday when there was supposed to be the repull. Shows full signal. Constant WiFi dropouts. I need to look at new options as its effecting my work with currently working from home. 100. Options. 中文客服熱線 (廣東. i have rebooted all the kit. on 04-01-2023 19:43. Gateway IPv4 address is valid. Etherne. Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street. Recently had Virgin Media installed and since day of installation have been facing multiple drop outs throughout the day. 3 weeks ago. Hi All, first post here, and its for syc timing errors. Since the beginning, my router has frequently been disconnected from the virgin server and restarted very frequently causing loss of internet for at least 15 minutes per episode. In the last 3 months we started to experience severe internet dropdowns/reconnects that according to network logs from 192. 1 modem mode. Ill lose connection to all my devices on the network (wifi and ethernet) This is the second modem that I have replaced. Hello everyone. Solved: Hi, I have VM 500mb package. Hi . " "RCS Partial Se. I have had a BQM setup for the duration - 4395481Disconnect all the connections and reconnect to be sure. Tudor. . and tells you. 1 modem mode. Yes, status checking works the same way in modem mode: Pull up the log in page for the hub. On top of the daily outage between midnight and 1am ( which have been happening since 2020), we have now getting regular outages throughout the day. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Tuesday, January 18th, 2022 8:38 PM Closed Hi uncorrectables, RCS Partial Service, and Sync Timing Synchronization failures I've had this issue before and technicians replaced the dropline from the street, and the coax inside the house to no avail. My upload remains in the 25-30mbps range. Hi All, first post here, and its for syc timing errors. For the last month we are experiencing broadband outages and drops everyday. 2 weeks ago. For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night. and tells you of more local issues and fix estimates, down to street cab/ postcode level. I called support and said they would monitor and call back which - 5020988There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. This all started happening approx. switched it off for 10 mins and then turned it back on etc etc. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. For more information on VIRGIN RADIO INTERNATIONAL visit: Listen to live radio! 107. . Practially unusable as the broadband will cut out during my meetings online. We've already contacted support, and they replaced our modem and re-strung the cable into our house. Re: Intermittent "Timing Synchronization failure - Loss of Sync". ,) piercing the cables. Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. Copy the text in the Direct Link box, beware, there may be more text than you can see. Would it be possible to look into this for me, thanks. Everything was perfectly up until about 4 or so days ago when the connection startes dropping out constantly, almost every hour. My broadband drops out very regularly. Hello, Connection has been a bit iffy this week (which is unusual). The engineer said the readings on the router had a problem and determined the issue. You could s etup a Broadband Quality Monitor. Make sure all cables and connections are tight and secure and not kinked. So this problem began taking place last week. Hello in despair. . Now that the maintenance is done I'm having intermittent drop outs and lag. Last year we had an upgrade to a new Tivo box and Hub 3, I replicated the swicthing into modem mode, and we would get occasional heavy buffering when streaming - any device (TV, PlayStation, tablet), on a. 4 40 256 qam 5 6 1. It is not normal to have that many “RCS partial service” errors in quick succession. Hello, I've been getting a lot of intermittent connection issues over the last 3-4 weeks with lots of packets being dropped and frequent connection drop outs. Daily Intermittent Disconnects. QuickStart, set up and connections. Hi everyone - been having issues with the broadband connection lately, connection is producing lots of errors along with occassional drops on the Hub 3. Cable boxes were replaced. My hub loses connection to the Virgin network every 2-3 hours, and sometimes - up to 2-10 times in a quick succession (say, every. Here are some up to date stats from the Hub3, getting loads of Rs errors in the dow. called VM and the automated system said they needed to send a signal to the kit, did. VM will not dispatch any technicians while an area fault exists. 21/05/2022 13:13:28 Warning! RCS Partial - 5020097Hi all, I Have been a virgin customer for a few years with no connection issues, recently (i would say that past 2-3 months) our connection - 5402610. 3 40 256 qam 4 5 171000000 6. You can check our Service Status Checker or. This has been getting increasingly worse over the last - 4792463Hi Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. It is happening several times a day, and is not related to any particular time or internet activity (just random). Here is the downstream. Call the service status line (0800 5610061) to see if there is a fault in your area. Warning! RCS. I’m also aware of the “Intel Puma 6 chipset” controversy, and have researched that a bit. Been having issues with my Internet for 4 weeks now. I am making this post to make my conversations with the support agents easier. . Hi . 1 router mode or 192. Options. As per the title, wifi is fine. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. SYNC Timing Sync failure, disconnects, SNR ratio seems fine. We are having issues with our internet frequently suffering high latency (15+) times a day where all apps using the internet will stop working and will inform us our internet connection is unstable. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. 0 hub seems also to have very low range since I get only about 20 Mbps on. 1) or public DNS (8. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. I look to be having the same issues as others with Time Synchronization failures. My Hub 3 loses connection to the Virgin network every 2-3. Hope you're well. 06-05-2023 15:21 - edited 06-05-2023 15:37. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. I have looked in to your profile and can confirm there is still is an issue on the network causing the issue. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. We've tried rebooting the router and checked router cables. The fault reference is: F009373103. You may need to be the first to report this fault. 1. The wifi speeds are good when it works but drops out many many times a day. The numbers vary between 0. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Switch the Hub off and unplug it from the mains supply for five minutes. Options. Re: 1. HHI114. 0. Speed tests have varied (when the speed test has managed to connect. The modem log is reporting MDD timeouts (the MDD is being transmitted every 2 seconds, continuous timeouts will result in temporary internet connection outages) and RCS partial service (these indicate that not all DS channels could be locked onto due to channel instability (partial bonding) and will result in slowdowns). 1;CM. 3 4094 6412 3 Locked 40. 0 Cable Modem. I’m on a hub 3. Ok, so for at least the past day or 2, I have been having severe internet issues. In terms of the modem’s event log, when there are problems, there will be frequent/recent “RCS Partial Service” and “Started Unicast Maintenance Ranging - No Response received - T3 time-out” messages. Engineer was out today and replaced the Hub 3. 4GHz and 5GHz but not much has changed. Today - brief loss of connection at 11:. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Context for this is while playing online games, especially FIFA, I am able to get relatively good ping (generally between 12 and 24) however every game feels so laggy and delayed. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Disconnect all the connections and reconnect to be sure. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. 5 25 256 qam 13 5 243000000 -7. on 23-06-2020 07:01. Click on the “Upstream” tab, copy the text and paste into your reply. 3: Your broadband connection is ready. There is an orange light on the Hub3 but our broadband connection disappears and we lose inter. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 387000000 -2. The T3, T4 and RCS partial service messages come from the Hub telling you it has lost connection over the Virgin Media wires to the other end over the cable TV coax network. Disconnect all the connections and reconnect to be sure. CheersSYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday I need to speak to a person for disability help in Networking and WiFi Monday High packet loss and unreliable connection for over 2 months in Networking and WiFi 2 weeks agoSolved: Hi Having issues over the last week with the Hub rebooting and loss of internet. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. Or dial 611 from your Virgin Plus phone. CM restarted itself while I was at home during the day on Tuesday 8th. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. No spitters or any other device in the line. 0;. this issues started a few days ago , the internet was cutting out and then coming back. but it has stabilised to this point since 16/06/22. You could s etup a Broadband Quality Monitor. Open a web browser and go to 192. Before said maintenance I've had months and months of perfectly serviceable internet. Forum Team In response to syzygysteve. 7 34 256 qam 32 2 203000000 0 27 256 qam 9 3 211000000 -4. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. I called the helpline and after 30 minutes of frustrating - 5188262We would like to show you a description here but the site won’t allow us. Options. Well guess what I have bought multiple modems and still have the same issue. 1;CM-VER=3. 168. These are the parts I could find, they were screwed into the end on the coaxial cable. The BQM also shows alot of packet loss (red bits). I've had a look at the network log in my Hub 3 and can see various errors - RCS Partial Service, T3 Timeouts, Sync Failure etc. Service status says - 5129553Hello there. 8 5120 64 qam 4 3 43100000 37. Damaged Wall socket. Had some occasional packet loss during peak times but today the Hub 3 appears to be rebooting at random times. Try the “free & automated” Service Status number - 0800 561 0061 as it can have more information than the website version. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. VM very slow on reaction and underestimate the situation. Dave. Disconnections were sporadic at first (especially with work laptop, then with mobile phones), until yesterday where I started. Multiple hub 3 restarts. Could you check my router stats. Engineer visits constantly postponed. internet is throttled during the day. Hi for weeks been having packet loss and problems with the upstream qam where one of the channels is stuck on 16qam and won't change, - 5369032Consistent Packet Loss. switched it off for 10 mins and then turned it back on etc etc. When the VM router is rebooted the BQM starts reporting correctly for a short time before going red again - see screenshots from previous days. How to book a tech visit. 0; It took a bit of time for the Virgin Media line to sync again, I had the flashing green light on my Hub3 which indicated it was updating. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. Damaged Wall socket. Click on the “> Check router status” button. Downstream bonded channels. RCS Partial Service;CM-MAC=removed;CMTS-MAC=removed;CM. There was only 1 device connected at the time of the speed test. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. Constant modem reboots, "Lost MDD Timeout" and "RCS Partial Service" on SB6190 - details in the post. It has been around 3/4 months my Virgin Broadband is highly unstable: the devices that have mainly been affected are WiFi, but now I started encountering issues with my PC too, that is connected via ethernet. Open a web browser and go to 192. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). After checking everything again, the engineer concluded that we need to change the cable going to the house. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. 0 with a new Hub 3. RCS Partial Service;CM-MAC=40:0d: xx:xx:xx:xx;CMTS-MAC=00:5f: xx:xx:xx:xx;CM. Forum staff should be along soon to assist, or you can try calling VM and reporting the fault. 3 Virgin Radio Victoria (CHBE-FM) delivers music,. OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. intermittent outages. Hi there, I'm in the GU52 postcode area. I've been able to find your account and have ran a flow, which states; We have identified a short-term connectivity issue which may cause intermittent or performance related issues with the customers connection. Like others here, I have been suffering repeated temporary loss of service with the hub showing SYNC Timing Synchronization failure - Loss of Sync each time it happens. Check and made levels fine . Log shows a few criticals and warnings: RCS Partial Service and also. Hello, I'm getting terrible ping spikes and multiple errors in the log. 16 posts · Joined 2012. But these RCS partial service messages are getting bad. . 1. over the last year. I phoned VM Support and they asked me to reset my HUB 3. On our wavelength. Hello I have been having multiple disconnections lately with Virgin media. Our broadband in this area has never been stellar, with at least 6 technician visits, 2 hub replacements, exterior cables relaid, attenuators added and removed, cabinet connection reshuffle, etc. . 1;CM-VER=3. . on 27-10-2021 16:44. My latency is 11ms and packet loss is 0. 0; 13/04/2023 20:37:16:. SpeedThanks. I can have weeks where the connection is fine. 0 hub seems also to have very low range since I get only about 20 Mbps on. Seeing RCS Partial Service and SYNC Timing Synchronization failures every few minutes. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Phone is plugged into hub and that can drop out mid call. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I'd like to offer some help! I've had a quick look and from what we can see, your hub has only had 3 disconnections over the past month. I finally got a VM engineer to visit last - 4700236Re: Lost MDD Timeout & RCS Partial Service. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out"'. First two months: Absolutely fine, no issue with the service Third month: Latency, high ping and jitters. . The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. . Hi temjin1997! 👋 Welcome to the community - thank you for posting!. 3 4334 5963 2 Locked 40. still getting the same issue. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Previously with NTL, Virgin Net, Cabletel, Cable Online. This only started about a week ago. RCS Partial Service; Mon Jul 06 11:58:07 2020: 3: No Ranging Response received - T3 time-out; Mon Jul 06 12:05:23 2020: 3: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Thu Jan 01 00:01:46 1970: 3:Hi acha, Thank you for reaching back out, I was able to locate you on our system and cannot see any issues, all specs are within spec, how - 5406882Hello, The last few days have been frustrating with constant packet loss the entire day with some spikes in latency. 68K; 134; 364; conman33158. They even ran a new line to my house. . 4. I r called their useless support - 5377375 - 2Options. I've tried splitting the 2. 168. Options. Options. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. 1 router mode or 192. 4 REPLIES. 1;CM-VER=3. critical. I would like to add only my download speed is affected. QuickStart, set up and connections. According to Internet Connection Monitor, my internet has dropped 15 times today, although only for a few seconds each time. The estimated fix date is: 03 NOV 2021 09:00. This is an SNR fault. 0. A few weeks ago we had maintenance done in our area. Click the lower link (Share Live Graph) then click generate. Sorry to hear you are having issues with your hub rebooting itself.